Labels:text | screenshot | document | font | number OCR: Figure 2 Does Your Productivity Measure Up? The immaturity of most distributed client/server com- puting architectures leads to widely divergent network management productivity levels. The database includes more than 100 organizations reporting data through early 1995. Metric Minimum Average Best Practice No. of End 320 630 1,400 User Devices supported per net staff member No. of end 1,100 2,050 4.800 user devices attached per net supervisor Percentage of 66 82 97 calls resolved by help desk Mean time to 2.9 1.3 1.2 repair (worst case in hours) No. of end 52 75 320 user devices connnected per help desk call Source: Compass America
